Drivers play a key role in keeping fleet operations running smoothly by reporting issues as soon as they arise. With the Rapid Fleet mobile app, drivers can quickly report problems with equipment, which automatically creates a work order for the shop to review and address.
Here’s how it works:
1. Open the Dashboard
Launch the Rapid Fleet mobile app.
From the Dashboard, locate and select the equipment you want to report an issue for.
2. Report an Issue
Tap on Report Issue to open the reporting form.
3. Enter Issue Details
In the next screen, describe the issue clearly in the provided text field.
If the issue is critical and the unit should not be operated, the driver can mark the unit as “Out of Service.”
4. Add Photos
Tap the photo icon to add one or more images that help illustrate the problem.
This helps the shop better understand the issue and prepare accordingly.
5. Submit the Issue
Once all details are filled in and photos are added (if needed), press Submit.
The issue will be sent directly to the shop.
6. Automatic Work Order Creation
As soon as the driver submits the issue, a work order is automatically created in the system.
The shop can then take action, update the work order, and follow up on the repair.
This simple process ensures that issues are reported and tracked efficiently, reducing downtime and improving communication between drivers and the shop.
👉 For more help using the app, visit the Rapid Fleet Support Center
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