Job Status Glossary for ERP and Rapid On The GO! Users

The following is a compendium of all terms specific to job and invoice statuses, specific to Rapid ERP and Rapid On The GO!

• Statuses Available in ERP:

  • None - An ERP user decides that the job needs to be in a status of “None”
  • Cancelled- A job is cancelled by either the mobile scheduler or the ERP user
  • Will Call - A job that is not firm from the customer but has some sort of likeliness to happen. To proceed from this status, an additional conversation with the customer needs to happen before starting the crew assignment on the job
  • Wait List- A job that is waiting for an ERP user to grab and put somewhere where they can start working on it. This is used when a customer’s schedule is full and if anything clears up the customer can pick a job from here to assign. This is also used frequently as jobs entered by a customer using the Rapid Service Request application get put into here originally.
  • Ordered- A job has been accepted by both parties (concrete pumping/hydrova/crane company and customer) and will now go to assignment.
  • Pending- Usually, this is used when a job is waiting for a permit to be acquired and then can get confirmed.
  • Awaiting Confirmation- The job is waiting for a customer to confirm the job.
  • Confirmed- The customer has confirmed that this is a valid job that needs to be done and the details of the job.
  • Booked- An operator (or multiple) has been assigned to the job.
  • In Route- The equipment assigned to the job has left the yard.
  • On Job- The equipment assigned to the job is on the job site.
  • Wash Out- This status usually applies to concrete pumping. This status tells the dispatcher that the crew and equipment is washing out the hopper and the boom. The objective of this status is to inform the dispatcher that the job is completed and cleanup is beginning. The operators and associated equipment will be ready to move to a new job if necessary shortly.
  • Cleared- Finished with everything necessary to do on a specific job. The operator and equipment are ready to be assigned to a new job if needed or ready to head back to the yard.
  • Returning - The operators and the equipment are in transit after having been at the job site. They are either heading back to the yard or they are heading somewhere else and will be considered back on-job later in the day when they arrive back on the job site.
  • Back at Base- This status is used when the user wants to stop billing the customer for travel and all on-job activities for the day. This can mean the operator has arrived back at the yard or has otherwise finished all job-related activities for that job today.

• Statuses Available in ROTG in addition to above statuses

  • Acknowledged- The job was acknowledged by the operator.
  • Unknown- The job status is unknown.
  • Disposal- This is effectively the same status as “Wash Out” for concrete pumping customers but instead it’s used for Hydrovac users.
  • Invoiced- The customer has processed the invoice via ERP
  • Paid Full- The contractor has paid fully for the job, there is no balance due on the associated invoice