Rapid Service Request gives your contractor customers a self-service ordering portal where they can request your services 24/7. For more information about Rapid Service Request, check out our overview article here.
This post includes a series of messages you can use to invite your customers to start placing order requests with you via the Rapid Service Request mobile app, as well as a one-pager and webpage all about Rapid Service Request. You can use these messages as templates for emails or text messages you send your customers directly, or you can use them when customizing the default invitation sent via RapidERP. For detailed instructions about how to invite your customers to Rapid Service Request, check out our startup guide here.
Customizing the invitation from RapidERP? Try these templates for email and SMS messages:
RapidERP Email Template
Name (this will be your subject line): A new way to order concrete pumping services from [your company].
Email body:
We’re excited to announce a new way to request concrete pumping services.
You can now request jobs from our team online, 24/7, via our all-new online ordering portal.
When you place a service request online you’ll see when our team confirms the job, and even get notified when your truck is on the way. Plus you’ll have the details of every order right at your fingertips.
Here’s how to get started:
- Download the Rapid Service Request mobile app to your smartphone
- Use your unique authorization code to activate your account. Your code is: [%ActivationCode%].
Contact us to get a new code if your code has expired. - Start requesting pumps. It’s that simple!
Prefer to call? No problem! Our dispatching team will be there for you no matter how you choose to get in touch. We look forward to continuing to serve you and your team!
Best,
[Your name]
RapidERP SMS Template
Want to request your next concrete pump truck online? We now offer online job requests via the Rapid Service Request mobile app.
You can place requests, see order details, and track the status of each job 24/7. To get started, download the app and use this code to activate your account: [%ActivationCode%].
iOS Download: https://bit.ly/RSR_AppStore
Android Download: https://bit.ly/RSR_PlayStore
Emailing or texting your customers from your own system? Try these templates:
Email Template
Subject: A new way to order with [company_name].
Preview Text: You can now request concrete pumping services online!
From address: TBD
Copy:
Hi [First Name],
We’re excited to announce a new way to request concrete pumping services.
You can now request jobs from our team online, 24/7, via our all-new online ordering portal.
When you place a service request online you’ll see when our team confirms the job, and even get notified when your truck is on the way. Plus you’ll have the details of every order right at your fingertips.
Here’s how to get started:
- Download the Rapid Service Request mobile app to your smartphone
- Request an activation code from our team.
- Start requesting pumps. It’s that simple!
Prefer to call? No problem! Our dispatching team will be there for you no matter how you choose to get in touch.
We look forward to continuing to serve you and your team!
Best,
[sender_name]
SMS INVITE
Want to request your next concrete pump truck online? We now offer online job requests via the Rapid Service Request mobile app.
You can place requests, see order details, and track the status of each job 24/7.
To get started, download the app and get in touch with your team to get your activation code.
Apple: https://bit.ly/RSR_AppStore
Android: https://bit.ly/RSR_PlayStore
Want to give your customers more details about Rapid Service Request? Feel free to send them to www.rapidworks.com/product/rapid-service-request, or send them this one-pager explaining all about Rapid Service Request, how easy it is to place their order requests online, and how to get started.
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