Overview
Rapid ERP stores user database configuration in a file in xml format, which lives in the current user's Documents folder, in a subfolder aptly named Rapid Apps. It so happens that, very rarely, the file may get corrupted and therefore not contain the expected xml formatting. Since connections.xml is being read at program start-up, the program will print an error dialogue and prevent the user from logging in.
Specifics
As explained above, the program cannot start without a properly formatted connections.xml. So if the file is missing, Rapid ERP will create a blank connections.xml in the proper location - for example, this happens during a fresh install.
Therefore, you have 2 options to resolve the problem. Either edit the file to make sure all incorrect entries are removed (complicated if you are not sure of the xml syntax), or, preferably follow these steps:
1. Close Rapid ERP
2. Go to the user's documents folder, enter the Rapid Apps sub-folder and delete connections.xml
3. Start Rapid ERP.
Rapid ERP will then create a blank connections.xml file in the correct location and this should leave you with a fresh connections list, where Demo Company will be the only option. Proceed to add the user's company details as normal.
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