Jim Hammel

Dispatcher Time ZoneOverviewAn option is added, which allows the Dispatcher to select different time zone than the one set by default. Until now different Job times were always based on the time zo...

Confirm Multiple Jobs at the Same TimeOverviewSet Job Status Confirmed and Set Job Status Confirmed w/ Dialog commands are available for more than one job.Key BenefitsThe user can set the job statu...

Enter/edit GPS coordinates for a jobsiteOverviewThe user can enter manually Longitude and Latitude of the jobsite in the Edit Jobsite Information panel. Until now these coordinates were automatical...

 Click on the RW Menu up at the top left and select "Action Alerts". Once your Action Alert list displays you can select "Add New" to start a new Action Alert.  Select the type of alert you would l...

It is a common scenario where a job would need to be handed off by an operator to another operator (e.g. at shift end). It can also happen so that the need to hand off the job arises only after the...

Within Dispatch, you can view the location of your Trucks, Operators Phone, as well as your Jobsite locations on a singular map. Important: To see an Operators phone on the map, they must be using ...

If you need to enter a list of systems left on the job from RapidERP, you need to open the job:Dispatch > Jobs > Open the relevant jobThen select the Invoice Information tab and you will find a fie...

Currently, all equipments have Geofencing turned off, but it can be easily turned on, by checking the box Geofencing in the Add/Edit Equipment form. Once an equipment is enabled with Geofencingm di...

Ensure that your Customer Job Confirmation text number is set up by Rapid Apps.In Dispatch Right click on job whose date is today or in the future.Choose Customer.Send SMS/ TextRequest Job Confirma...

Make sure the operator is assigned to the job first.Right click on the job/operator you want to send text message for.Select Crew > Send SMS Text > Job Ticket.A new window will pop up with the oper...