Jim Hammel

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  • Rapid Service Request (RSR) - Send an Invite and Accept a Job

    Overview RSR simplifies customer service requests by providing a platform for customers to submit their service needs. Once you accept the job, customers can effortlessly track the progress of the...

  • User Permissions

    Overview The program offers the capability to grant or remove permissions for various users based on their assigned roles within different sections of the program.   Benefits This functionality all...

  • Timeline and Summary View

    Overview Rapid ERP empowers dispatchers with versatile tools for effectively managing jobs and schedules across multiple screens, each tailored to offer unique perspectives, functionalities, and la...

  • DB Null Connection Error When Starting Rapid ERP

    Overview Rapid ERP stores user database configuration in a file in xml format, which lives in the current user's Documents folder, in a subfolder aptly named Rapid Apps. It so happens that, very ra...

  • Assigning / Booking Pumps & Operators on Jobs

    Specifics Drag & Drop: Navigate to Jobs - Dispatch Click on the arrow on each side to expand the Operator and Fleet menus left and right respectively   In order to assign Operator/Equipment d...

  • Print Job Ticket(s) or Filled Job Tickets

    Specifics   Navigate to Jobs - Dispatch. Highlight the job you want to print the ticket for, or select each job that you want to print a ticket for by clicking to check the box at the far left.  ...

  • Customize invoice labels descriptions for all automatically generated invoice line items

    Overview The user has the ability to modify label descriptions for line items generated through the pricing scheme. These labels are adjustable at the pricing scheme, pricing sheet, and individual ...

  • Introduction to Payroll

    This manual covers the basic functionalities of the Payroll module in Rapid ERP.In this manual you can find information about:Add New Pay PeriodEdit Payroll PeriodGenerate PayrollExport the Payroll...

  • Introduction to Dispatching

    This manual will cover all aspects required to use Rapid ERP for dispatching your equipment and operators. The goal of learning this manual should be to become an efficient and effective dispatcher...

  • Safety, Permits and Licenses

    Overview Several improvements are made to Permit/License assignment procedure. By referring to the “Safety” column on the main dispatch grid, jobs enabled with Safety Required can be identified us...