Email History

Checking Email Status in the Message Log

The Message Log module allows you to monitor the status of your email correspondence within a time range you select. This is useful for confirming whether emails were successfully delivered or if any issues occurred.

Steps to View Email Status

1. Navigate to Company > Email Log.
2. Choose your desired Time Range.
3. Review your Email Message History.

Understanding the Status Column

• In the Status column, you can see whether emails have been:
  • Delivered – The email was successfully sent.
  • Failed – The email could not be delivered.

If the Status column is not visible:

• Enable it using the Field Chooser option.

Checking Failure Reasons

• If an email shows Failed status:
  • Hover your mouse over the status to view the reason for failure.